Privacy Policy

Effective Date: September 5, 2025

Pachamama Journeys (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.pachamamajourneys.com.ec, submit a form, or interact with us through our advertising campaigns (including Google Ad, Meta/Facebook and Instagram Instant Forms).

1. Information We Collect

We may collect the following types of information:

  • Personal Information you provide directly, such as your name, email address, phone number, or travel preferences when you fill out a form, subscribe to our newsletter, or inquire about a Journey.

  • Usage Data such as IP address, browser type, and pages visited on our website.

  • Information from Ads/Forms submitted through Meta (Facebook/Instagram) Instant Forms, including the details you choose to share when requesting information about our programs and experiences.

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide details about Pachamama Journeys experiences.

  • Send you updates, newsletters, and marketing communications (you can opt-out at any time).

  • Improve our website, communications, and advertising campaigns.

  • Comply with legal obligations and protect against fraud or misuse.

3. How We Share Your Information

We do not sell your personal information. We may share information only in the following cases:

  • With trusted service providers who help us operate our website, advertising campaigns, or communications (for example, email platforms like Mailchimp).

  • If required by law or to protect the safety, rights, or property of Pachamama Journeys and its community.

4. Data Retention

We will keep your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Your Rights & Choices

  • You may opt out of receiving marketing emails at any time by clicking “unsubscribe” at the bottom of our emails.

  • You may request access to, correction of, or deletion of your personal information by contacting us at info[at]pachamama.org.ec.

  • If you submitted information through a Meta Instant Form, you may also manage your privacy preferences directly through your Facebook/Instagram account.

6. Cookies & Tracking

Our website may use cookies and similar technologies to improve user experience, analyze site traffic, and serve relevant ads. You can adjust your browser settings to refuse cookies if you prefer.

7. Security

We take reasonable steps to protect your information from unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 info[at]pachamama.org.ec
📍 Pachamama Journeys, Quito, Ecuador